Refund policy
Returns & Refunds Policy
This policy governs the return of high-value designer goods. Due to the nature of luxury e-commerce, we maintain rigorous standards for returns to ensure the integrity of our collection.
14-Day Luxury Return Window
We offer a strict 14-day return policy starting from the day your parcel is delivered. Return requests made after this window will be automatically declined.
Return Eligibility
To be eligible for a refund, items must meet the following criteria:
- Condition: Unworn, unwashed, and in the original condition with all designer tags and security loops intact.
- Packaging: Returned in the original designer packaging (shoe boxes, dust bags, etc.).
- Non-Returnable: For hygiene reasons, underwear, swimwear (with hygiene seal removed), and earrings cannot be returned.
Return Fees & Deductions
| Fee Type | Amount (USD) | Description |
|---|---|---|
| Restocking Fee | $20.00 | Covers luxury inspection and re-authentication. |
| Return to Sender | $50.00 | Applied for refused packages or incorrect addresses. |
| Wrong Warehouse Fee | 20% of Value | Applied if sent to an unauthorized warehouse location. |
Shipping Your Return
- Carrier Requirements: You must use DHL, FedEx, or UPS. Returns sent via standard postal services (e.g., USPS) will be rejected.
- Costs: The customer is responsible for all return shipping costs. Original shipping fees are non-refundable.
- Damages: Damages must be reported with photos within 24 hours of delivery.
