Authenticity Guarantee Policy
At Lussh, we believe that luxury is not just a label—it is a standard of craftsmanship, heritage, and trust. In an era of mass-market imitations, we are committed to providing an uncompromising collection of 100% authentic high-fashion footwear.
Our Promise of Originality
Every item curated for the Lussh collection is guaranteed to be new, authentic, and first-quality. We do not deal in “grey market” goods, replicas, or refurbished items. When you shop with us, you are investing in genuine artistry from the world’s most prestigious fashion houses.
Our Sourcing Standards
To bring you the most coveted pieces from Milan, Paris, and London, we partner exclusively with an elite network of authorized European distributors and direct luxury boutiques.
- Authorized Channels: Our supply chain is strictly vetted. We source directly from the same distribution networks that supply the world’s leading luxury department stores.
- EU Regulation Compliance: All our partners operate under strict European Union trade laws, which carry the world’s highest penalties for the sale of counterfeit goods.
The Unboxing Experience
Your order is a reflection of the brand’s legacy. Every pair of shoes arrives exactly as it would if purchased on the Via Montenapoleone or New Bond Street.
Feature Description
Original Packaging : Includes the designer’s branded box and protective elements.
Authenticity Cards: Provided where issued by the fashion house.
Feature Description
Dust Bags & Care Manuals: Original accessories included to preserve your investment.
Designer Hangtags: All serial numbers and original tags remain intact.
Multi-Point Inspection Process
Before a package reaches your door, it undergoes a rigorous Quality Control (QC) process to ensure excellence:
- Material Integrity: Verification that leather, hardware, and stitching meet specific house standards.
- Serial Verification: Cross-referencing batch codes to ensure production validity.
- Condition Check: Guaranteeing that the item is pristine and “Boutique Fresh.”
100% Money-Back Guarantee
“Luxury is the ease of a t-shirt in a very expensive dress.” — Karl Lagerfeld
We stand firmly behind our curation. If you have any concerns regarding the authenticity of your purchase, we provide a full, no-questions-asked refund (including shipping costs) for any item proven to be non-authentic by a verified third-party authenticator.
Contact Our Concierge
Our Concierge Team is available to provide additional details on any specific piece in our collection. Please reach out via our support channels for any authentication inquiries.
