Returns & Refunds Policy
We are committed to making every purchase with Lussh worry-free. Our returns and refund process is designed to be transparent, secure, and effortless for every customer.
Easy Returns
Eligible items can be returned quickly through our simple and transparent return process.
Fast Refunds
Approved refunds are processed promptly using your original payment method.
Quality Assurance
Every returned item undergoes a professional inspection before a refund is issued.
Customer Care
Our support team is always available to guide you through the return and refund process.
Returns & Refunds Policy
This policy governs the return of high-value designer goods. Due to the nature of luxury e-commerce, we maintain rigorous standards for returns to ensure the integrity of our collection.
14-Day Luxury Return Window
We offer a strict 14-day return policy starting from the day your parcel is delivered. Return requests made after this window will be automatically declined.
Return Eligibility
To be eligible for a refund, items must meet the following criteria:
- Condition: Unworn, unwashed, and in the original condition with all designer tags and security loops intact.
- Packaging: Returned in the original designer packaging (shoe boxes, dust bags, etc.).
- Non-Returnable: For hygiene reasons, underwear, swimwear (with hygiene seal removed), and earrings cannot be returned.
Return Fees & Deductions
Fee TypeAmount (USD)DescriptionRestocking Fee$20.00Covers luxury inspection and re-authentication.Return to Sender$50.00Applied for refused packages or incorrect addresses.Wrong Warehouse Fee20% of ValueApplied if sent to an unauthorized warehouse location.
Shipping Your Return
- Carrier Requirements: You must use DHL, FedEx, or UPS. Returns sent via standard postal services (e.g., USPS) will be rejected.
- Costs: The customer is responsible for all return shipping costs. Original shipping fees are non-refundable.
- Damages: Damages must be reported with photos within 24 hours of delivery.
We're Here To Help
If you have questions about returns, exchanges, or refund eligibility, our Customer Care team is ready to assist you with every step.
