Shipping Policy

Thank you for choosing Lussh! We are committed to providing you with a convenient shopping experience and fast and reliable delivery service. Here are our shipping policies:

1. Processing Time
   All orders are usually processed and shipped within 1-3 business days.
   During peak periods or promotional seasons, processing time may be slightly delayed. We will do our best to ensure that your order is delivered as soon as possible and update you on the order status in a timely manner.
2. Shipping Methods
   We offer a variety of shipping options, including standard shipping and expedited shipping. The specific shipping method and fees will be displayed at checkout.
   Once the order is shipped, you will receive an email with a tracking number, which you can use to track the status of your package in real time.
3. Shipping Areas
   Delivery within the United States: We provide standard and expedited shipping services within the United States.
   International Shipping: We also support global shipping. The shipping cost and estimated delivery time for international orders will be displayed at checkout, and the specific time may be affected by the customs and logistics processing of the destination country.
4. Delivery Time
   Within the United States:
   Standard delivery: approximately 3-7 business days
   Expedited delivery: approximately 1-3 business days.
   International delivery: Depending on the destination, delivery time is usually 7-21 business days, and the specific time will be estimated based on your address at checkout.
5. Shipping costs
   The shipping costs are calculated based on your shipping address, the shipping method you choose, and the total amount of your order. You can clearly see the shipping costs on the checkout page.
   Free shipping is available for orders over a certain amount (such as $50) (only applicable to standard shipping in the United States, the specific amount depends on the promotion).
6. Shipping delays
   While we strive to ensure that the delivery is on time, delivery may be delayed due to weather, holidays, force majeure or logistics companies.
   We will do our best to notify you of any possible delays and ensure that your package is delivered as soon as possible.
7. Tracking the package
   After your order is shipped, you will receive an email with a tracking number. You can check the latest status of your package through the link in the email.
   If you cannot find the package information through the tracking number, please contact our customer service team and we will assist you in resolving the issue.
8. Undelivered or Lost Packages
   If you do not receive your package on time, or if it is lost in transit, please contact us at support@lussh.store and we will contact the logistics company and do our best to help resolve the issue.